Why do some products need ID verification?
A small number of our chemicals are age-restricted or regulated. For those items we verify photo ID once — either uploaded at checkout or shown at local pickup — before the order is dispatched.
Who asks for the necessary relevant training to be completed?
The Health and Safety Executive (HSE) requires that users complete relevant training for professional-use-only biocides.
Do I have to complete a risk assessment for residential work?
Yes, the HSE, even for residential work, a risk assessment is necessary under the Control of Substances Hazardous to Health (COSHH) regulations. This assessment ensures that potential hazards from using biocides or other hazardous substances are identified and managed to protect both the user and others nearby.
What is required if I take hazardous chemicals to my customers property?
If you take hazardous chemicals to a customer’s property, you must follow safety protocols, including secure transportation, proper labelling, and carrying safety data sheets (SDS) for each chemical. You must also ensure you have appropriate personal protective equipment (PPE) and conduct a risk assessment on-site to identify potential hazards and protect the customer, others on the property, and the environment.
How soon can I seal after cleaning?
Allow the surface to dry fully — typically 24 to 48 hours in good weather. Sealing damp paving traps moisture and causes a hazy finish.
Will a cleaner damage my planting?
Cover nearby planting with plastic sheeting and rinse foliage with clean water if overspray occurs. Follow the dilution and PPE guidance on the safety data sheet.
Can I return an opened chemical?
Unopened product can be returned within 30 days. Opened chemicals cannot be returned for safety and contamination reasons.
Do you offer trade accounts?
Yes. Contractors get tiered pricing, consolidated invoicing and priority collection slots. Contact us with your company details to open an account.
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