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Last updated: September 2026
This Delivery & Shipping Policy applies to orders placed with PureSeal Services UK Ltd and should be read alongside our General Terms and Conditions and Returns & Refunds Policy. Nothing in this policy excludes or restricts statutory rights available to consumers.
When placing an order, customers must provide complete and accurate delivery information. A mobile telephone number should be provided so that PureSeal Services and our delivery partners can provide delivery notifications or contact you regarding your delivery where necessary. Please check your order and delivery details carefully before submitting your order. Once an order has entered processing or has been dispatched, we may be unable to amend the products, quantities or delivery details.
Delivery charges and available delivery methods are calculated according to factors including:
The delivery options displayed during checkout will apply to your order unless we subsequently agree otherwise.
Depending upon the products ordered, weight and destination, orders may be delivered using a parcel carrier, limited-quantity service, ADR/dangerous-goods carrier, pallet network or PureSeal’s own delivery service. PureSeal reserves the right to select or change the carrier or delivery method where reasonably necessary, provided this does not materially reduce the delivery service purchased by the customer or affect statutory rights.
Where applicable, qualifying dangerous goods may be packaged and transported in accordance with the Limited Quantities provisions of applicable dangerous-goods transport legislation. The container sizes, quantities, packaging and carrier used will be determined by the applicable transport requirements and the products ordered. Limited Quantity deliveries may be made using an appropriate parcel carrier. Any delivery estimate displayed at checkout or on your order confirmation is an estimate unless PureSeal has expressly agreed otherwise.
Where a Next Working Day service is available, orders placed before 1:00 PM on a working day (Monday to Friday, excluding applicable public holidays) will normally be processed for dispatch that working day, subject to:
Orders placed after 1:00 PM will normally be processed on the following working day. Next Working Day refers to the delivery service selected following dispatch and does not constitute an absolute guarantee that delivery will occur on the following working day unless we expressly agree otherwise. Courier delays can occur because of weather, traffic, operational disruption, peak volumes and other circumstances outside our reasonable control. Nothing in this section affects statutory consumer rights concerning delivery.
Certain products must be transported using an appropriate ADR/dangerous-goods delivery service. These deliveries may be completed by:
Available services and delivery times depend upon weight, product classification and destination. Some services may only be available to particular areas of the United Kingdom. Estimated delivery times will normally be shown during checkout, on your order confirmation or otherwise communicated to you.
Deliveries to remote locations, islands, certain areas of Scotland, Northern Ireland or overseas destinations may be subject to:
Available services will be displayed or confirmed where applicable.
We aim to dispatch and deliver orders within the timescales stated during checkout or on your order confirmation. Unless expressly agreed otherwise, delivery dates and times are estimates. Where no specific delivery period has been agreed for a consumer order, we will deliver without undue delay and within the period required by applicable consumer law. Where delivery by a particular date has been expressly agreed as essential, statutory consumer rights relating to late delivery will apply.
Customers must notify PureSeal of relevant delivery restrictions when placing an order. For business premises, this includes:
We cannot guarantee specific delivery times for external carrier services unless a timed service has expressly been purchased and confirmed.
Where a delivery attempt cannot be completed because nobody is available to receive the goods, the carrier may:
The available options depend upon the carrier, product and applicable transport restrictions. Where a failed delivery or redelivery occurs because of circumstances for which the customer is responsible, reasonable additional delivery charges may apply where permitted by law.
Customers may be able to nominate a safe place or neighbour where permitted by the applicable carrier and appropriate for the products being delivered. Where a customer expressly instructs or authorises PureSeal or the carrier to leave an order in a specified safe place or with a specified person, delivery in accordance with that instruction may constitute delivery to the customer, subject to applicable law. Dangerous goods may not be eligible for unattended delivery, safe-place delivery or delivery to a neighbour. A delivery driver or carrier deciding independently to leave goods somewhere that has not been authorised by the customer does not automatically transfer the risk of the goods to a consumer. Nothing in this section affects statutory consumer rights.
Please inspect your delivery immediately upon receipt, or as soon as reasonably possible thereafter. Before disposing of packaging, please check:
This includes:
Please contact: info@puresealservices.co.uk. Prompt reporting is extremely important because carriers impose strict time limits for investigating loss, shortage and transit-damage claims. For consumers, the 24-hour notification request does not remove, shorten or restrict statutory rights.
Where goods appear damaged or are leaking, do not use the affected product. Please retain:
When reporting damage, we may reasonably request:
Please do not use, mix, transfer, alter or dispose of the affected product while the matter is being investigated unless reasonably necessary for immediate safety reasons or we instruct you otherwise.
We recognise that some damage may not be immediately apparent. Where damage is discovered after delivery, please notify PureSeal as soon as reasonably possible after discovering it. Where damage is reported substantially after delivery, we may reasonably request additional information including:
Delayed notification may prevent PureSeal from pursuing a carrier claim and may make it more difficult to establish when or how the reported damage occurred. This does not affect statutory consumer rights.
Photographs or video may enable us to resolve a claim without physically inspecting the product. However, where reasonably necessary, PureSeal reserves the right to inspect goods reported as damaged, leaking or defective before determining the appropriate resolution. Physical inspection may be appropriate where:
Where appropriate, collection may be arranged using an authorised courier, PureSeal representative, approved applicator or other appropriately authorised person. Collection or inspection does not constitute an admission that the goods were damaged or defective when supplied. Where a consumer validly exercises a statutory right in relation to faulty goods, PureSeal will bear reasonable return or collection costs where required by law.
If your delivery arrives with an item or quantity missing, please notify us within 24 hours wherever reasonably possible. Please retain all products and packaging while we investigate. We may review:
We may ask you to provide photographs of the parcel, products and packaging received. A report that an item is missing does not automatically establish that it was omitted during dispatch. We will investigate the available evidence before determining the appropriate resolution. Nothing in this section affects statutory consumer rights.
If carrier tracking states that your order has been delivered but you cannot locate it, please notify PureSeal as soon as possible and preferably within 24 hours of the recorded delivery. Before contacting us, please check:
We may investigate the delivery using available carrier information, including:
For consumer orders, goods normally remain at PureSeal’s risk until they come into the physical possession of the consumer or a person identified by the consumer to receive them, subject to applicable statutory exceptions. The previous 10-day absolute claim cut-off does not apply to statutory consumer rights. Business customers remain subject to the notification requirements contained within our Business Terms.
If your order has not arrived within the expected delivery period, please contact PureSeal promptly so that we can investigate with the carrier.
Contact us at: 0333 577 8086
info@puresealservices.co.uk
Where appropriate, we will open an investigation with the carrier. A carrier investigation may be required before goods can be confirmed as lost. This does not affect statutory consumer rights concerning non-delivery or late delivery.
Where a product is temporarily unavailable, we may permit it to be ordered on backorder. Where an item is ordered on backorder, the estimated dispatch and delivery period will run from the date on which stock becomes available rather than the original order date, where this has been made clear when ordering. Where a product unexpectedly becomes unavailable after an order has been placed, we will contact you where the delay is expected to be significant. Where applicable, you may be offered:
Nothing in this section affects statutory consumer rights.
During periods of high demand or where operationally necessary, PureSeal may use an alternative suitable carrier or delivery service in order to fulfil an order. Any alternative service must be suitable for the products being transported and comply with applicable transport requirements. Where a customer has paid specifically for a materially enhanced delivery service, we will not substitute a materially inferior service without addressing any resulting difference in accordance with applicable law.
Business customers must inspect deliveries promptly. Visible transit damage, leakage, shortages, incorrect products and other delivery discrepancies reasonably apparent upon inspection must be reported to PureSeal within 24 hours of delivery. Where a Business Customer fails to notify PureSeal promptly, PureSeal reserves the right, subject to applicable law and the circumstances of the case, to take into account any prejudice caused by the delay, including:
Concealed damage or defects that could not reasonably have been identified on delivery must be reported promptly following discovery. Further provisions applying to Business Customers are contained within our General Terms and Conditions.
Nothing within this Shipping Policy excludes or restricts statutory rights available to consumers. The requests within this policy to inspect goods promptly and report delivery problems within 24 hours are intended to:
These reporting periods do not replace or shorten statutory consumer rights.
